Frequently Asked Questions
Order Processing & ShippingWe ship worldwide via trusted carriers (USPS and UPS). Shipping fees and estimated delivery timelines are calculated at checkout. You’ll receive tracking information via email once your order has been dispatched.
Please note: Custom items have a longer lead time, because each item is handmade just for you like the way you like it, please allow 6-8 weeks for shipment. All other items typically ship within 1–2 weeks or sooner.
Order CancelationWe know how important your order is, so we aim to fulfill it as quickly as possible. We cannot guarantee that we will be able to cancel your order once it has been processed. Please email us as quickly as possible at hello@lenodo.com with your order number and we will do our best to make it happen. To note: pre-order or custom orders are non-cancellable.
Returns & ExchangesAll sales are final. We do not offer returns, exchanges or refunds. Please email us at hello@lenodo.com if you have any issues with your order.
PaymentWe accept all major credit cards including Visa, MasterCard, and American Express. Payments are processed securely through SquareSpace. We also offer payment plans through Afterpay and Klarna.
When making a purchase (a “Transaction”), you may be asked to provide billing and shipping details, including your credit card number and expiration date. Note, we cannot change payment method after an order has been placed.
Product Modifications & Custom OrdersCreating a custom bag is simple (and exciting). Reach out through our contact form or email us at hello@lenodo.com —we’ll walk you through the next steps and answer any questions along the way. One step away from your dream bag!
Did we miss anything?Still wondering about something? Reach out to us any time at hello@lenodo.com and someone from our team will get back to you as soon as possible.